When a teammate resolves a conversation the AI could not, Waaru captures that resolution for review and can use the approved answer as context for a similar future intent. Your team can reduce repeated escalations without manual retraining or fine-tuning.
Platform free. AI features are paid separately.
Follow one escalation from the missing answer to a teammate's resolution, then into the workspace knowledge used for a similar future request.
Fabric care question
Agent asks a teammate because no approved answer exists.
Point the AI at your website, upload PDFs, paste FAQs, or sync your Shopify catalog. After indexing and review, the Company Brain can provide approved context for pricing, policies, product specifications, and business hours.
When a teammate resolves an escalation, Waaru captures the answer for review and classifies it by intent. Once approved, it joins the workspace's resolution store. The AI can check those resolutions alongside your Company Brain when a similar question returns.
Resolutions provide reference material for the AI; they do not fine-tune the underlying model. You can edit or remove an incorrect resolution without a training run. Resolutions stay isolated to the workspace and never train shared models.
Track which questions still need a person and which the AI can answer from approved resolutions. Look for fewer repeated escalations for the same question.
No. Resolutions become reference material the AI retrieves when answering a question. You can update or remove that material without retraining the model, and each workspace keeps its own resolution store.
Yes - every indexed resolution is visible in the dashboard. You can edit phrasing, delete bad resolutions, or pin good ones as authoritative.
No. Every workspace's resolution store is isolated. Resolutions never train shared models or surface to other customers.
Public signup is open. The platform is free. AI features are paid separately. Meta messaging charges remain separate.
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Public signup is open. The platform is free. AI features are paid separately.
