Manage your Waaru customer support and WhatsApp campaigns from ChatGPT.

Prepare campaigns and workflow setup.

Planned for the next release: review broadcast readiness, pause or cancel campaigns, and prepare Logic Flow and Automation drafts. Workflow publication and activation have separate permissions and reviews. These additions require the environment upgrade and permission activation; existing grants stay unchanged. Company Brain is not exposed. Incoming-message events are planned with separate persistent consent, metadata only and no automatic reply or backfill. Delivery is disabled by default pending live activation and acceptance in a supported ChatGPT Work host.

Find the context before writing a reply.

Start with a customer lookup. Then review the conversation your account can access. Ask the assistant to separate what the customer said from what it is inferring.

• Try: Find this contact in Waaru and show their labels and recent conversation history.
• Check: Is this the right contact and WhatsApp number? What question is still unanswered?
• Next: Draft a reply using the conversation. Flag anything that needs a teammate's decision.

Review conversations needing attention.

Use conversation status and assignment to build a review list. A summary can help you catch up, but it should point back to the messages it used. A missing record or denied permission is a limit on the review, not evidence that everything is resolved.

• Try: Review the open conversations I can access. List the customer question, current owner and suggested next step.
• Check: Read the original messages before making a refund, delivery or booking commitment.
• Next: Keep the responsible teammate involved. An assistant's draft does not transfer ownership.

Check campaign delivery before following up.

Give the assistant a campaign ID to inspect its status and counters. For a specific failed message, use its message ID to review the recorded failure. A campaign count does not explain every recipient's outcome.

• Try: Check this campaign in Waaru. Separate queued, delivered and failed results where reported. Tell me what still needs investigation.
• Check: Queued means accepted for processing. It does not mean delivered or read.
• Next: Investigate the failure before retrying. A timeout can leave the outcome uncertain; do not send a second copy blindly.

Find an approved template and prepare the reply.

Look up templates for the selected number. Review the exact template, language and parameter values before using it. Approval is only one check: the recipient, consent, sender state and applicable messaging rules still matter.

• Try: Find an approved order-update template for this number and language. Show the fields I need to fill in.
• Check: Does the template fit this message's purpose? Are the order details verified?
• Next: Prepare a preview for the intended recipient. Keep it unsent until the person responsible has reviewed it.

Confirm the exact message before sending.

The server separates a message preview from confirmation. Review the sender, recipient and complete content before explicitly confirming. The server checks permissions and sending rules again. Free-form replies require a conversation assigned to you and an open 24-hour customer-service window.

• A draft or preview is not a sent message.
• Changing the recipient or content requires a new review.
• Check the result after confirmation. A pending or uncertain result is not a reason to repeat the send.

Connect to Waaru with the access your job needs.

Choose the actions you need on your first Waaru OAuth permission screen, including available writes. Optional choices start unchecked. Your role, number access and application limits still apply. You can revoke the connection later.

• Choose the read and write actions you need during the first permission review.
• Allow sending only when the connected assistant's confirmation behaviour has been tested.
• Share only the customer information needed for the task with your chosen AI service.

Where MCP fits.

Model Context Protocol, or MCP, is the connection standard behind these tools. The server belongs to Waaru and works with your Waaru account and WhatsApp Business operations. It is not a way to connect an unrelated personal WhatsApp account. One hosted server is the intended connection point for ChatGPT, Codex and, later, Claude.