The agent reads each inbound message, identifies the intent, checks your approved business context, uses connected tools, and escalates when a person should decide.
Platform free. AI features are paid separately.
Follow one order question through intent, business context, a Shopify lookup, and the grounded response returned to the customer.
Customer
Where is my indigo linen shirt?
Your order W-1842 is in transit. Delivery is expected tomorrow.
A customer asking for 'rooms for 2 nights next week with a balcony' has given you a time frame, duration, and a room preference. Waaru's agent uses those details and your approved business context to answer the request.
The agent answers from your Company Brain: your website, product catalog, FAQs, and policies. If the indexed content does not support an answer, the workflow can ask for clarification or escalate instead of guessing.
The agent uses earlier messages to interpret follow-up questions such as 'What about the smaller room?' Contact preferences can remain available across sessions.
For an order lookup, slot booking, or payment link, the agent can call a connected tool. Its inputs are checked against the tool schema before the action, and each call is logged.
When confidence drops below the threshold, the agent hands the conversation to your team with the transcript, AI summary, contact record, and prior notes. Your teammate can review that context before replying.
A software agent that uses a large language model to handle full WhatsApp conversations - understanding intent, answering from your knowledge, taking action via tools, and escalating to humans when needed.
An AI node handles one step before returning control to the flow. An AI conversation agent manages the conversation and can call a structured flow when a task needs fixed steps.
Bring your own AI is work in progress and is not available yet. There is no published availability date. AI features are paid separately.
The agent uses your Company Brain and is configured to decline questions outside its indexed knowledge or hand them to your team. Review its answers and escalation behaviour before relying on it for customer conversations.
Public signup is open. The platform is free. AI features are paid separately. Meta messaging charges remain separate.
Ready to ship a WhatsApp flow that doesn't break?
Public signup is open. The platform is free. AI features are paid separately.
