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Waaru
WhatsApp human in the loop

Human-in-the-loop handoff with the full picture, not a cold transfer.

A configured workflow can collect the routine facts and then move the conversation into the team inbox when a person needs to decide, reassure, negotiate, or resolve. The customer stays in the same WhatsApp thread and the teammate can read what happened before the handoff.

In one line

WhatsApp human-in-the-loop means automation handles the repeatable steps and a person takes over for judgement-heavy work. Waaru keeps the conversation, contact, assignment, status, and internal notes in the shared inbox.

No credit card. No commitment.

One threadBefore and after handoff
AssignedClear conversation owner
Internal notesHidden from the customer
0%Markup on Meta fees

The problem

Why a handoff fails when context and ownership split.

A customer should not have to repeat an enquiry because the workflow and the support desk live in different places. The thread, collected answers, current status, and assigned owner need to remain visible together.

  • A forwarded screenshot does not carry a reliable audit trail.
  • An unassigned thread leaves two teammates replying—or nobody replying.
  • Notes sent in the customer chat expose internal context.
  • A resolved thread without a status reappears in the active queue.

The conversation stays intact when a person takes over.

The same inbound thread remains available in the team inbox with its message history and contact context. A teammate can review the answers already collected and continue from the point where the configured workflow handed over.

Collect the useful facts before the handoff.

Use structured questions, buttons, lists, and WhatsApp Flow forms to collect the requirement, booking choice, order reference, or reason for contact. Those messages remain in the thread for the teammate to inspect.

Make ownership visible to the whole team.

Assign the conversation, change its status, and use internal notes for information the customer should not see. Roles and instance grants keep workspace access scoped to the people who need it.

Status, notes, and audit trail.

Conversations carry a status (open, pending, resolved) and a thread of internal notes the customer never sees. Notes are timestamped, attributed, and searchable. Every reply, status change, and assignment is logged — if a customer complaint reaches you in two months, you can reconstruct exactly what happened.

Unmatched inbound messages still reach a person.

When no published workflow or approved AI action can handle the message safely, Waaru routes it to the human inbox instead of guessing or silently discarding the conversation.

FAQ

Questions worth answering.

It is an operating pattern where configured automation handles repeatable steps and a person takes over for decisions or exceptions. The customer remains in the same WhatsApp conversation.

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