Chapter 01
Detects when the flow can no longer continue.
Every flow node has an implicit no-match branch. Standard builders treat that branch as 'send a fallback message and re-ask'. Waaru routes it to the AI before the user sees an error.
Mid-flow AI injection
Conversations that fix themselves.
When a customer's reply doesn't match any branch in the active flow, most bots send 'sorry, I didn't understand'. Waaru detects the mismatch, hands the message to the AI, the AI answers from your Company Brain, and the flow resumes at the right point. The customer never sees a mode switch.
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Chapter 02
Handles the unexpected using your knowledge base.
The AI uses the same Company Brain as the main agent — FAQs, rate cards, policies, product docs. It doesn't invent. It answers what it knows and asks a clarifying question when it doesn't.
Chapter 03
Resumes the flow exactly where it left off.
Once the off-script moment is resolved, the conversation continues down the original flow path. Booking flows complete. Lead forms get filled. Orders get placed.
Chapter 04
Always on, every node, no configuration.
Mid-flow AI is not a mode you switch on. It is always watching. You don't add a no-match handler to every node — it's enforced platform-wide.
FAQ
Questions worth answering.
No — it's on by default platform-wide. Every flow node falls back to AI when the customer's reply doesn't match an expected branch.
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