Detects when the flow can no longer continue.
A reply that does not match an expected branch can move to AI recovery. The AI uses the conversation context to address the question before returning to the flow.
Mid-flow AI injection
Handle unexpected WhatsApp replies with AI.
Mid-flow AI handles replies that do not match the expected flow branches. It uses your Company Brain to answer the question, then returns the conversation to the flow so the customer can continue.
Platform free. AI features are paid separately.
Answer the question before continuing the flow.
See an unexpected hotel-policy question leave the booking flow, use approved context, and return to the next required booking step.
ExampleBooking recovery
The customer gets an answer, then returns to the exact workflow step.
Jump to a section
Handles the unexpected using your knowledge base.
The AI uses the same Company Brain as the main agent: FAQs, rate cards, policies, and product documents. It is configured to answer from that material and ask for clarification when the information is insufficient.
Return to the original flow.
After the unexpected question is resolved, the conversation returns to the original flow so the customer can continue their booking, lead form, or order.
Handle unexpected replies within the AI journey.
Mid-flow recovery lets the AI handle an unexpected question without requiring a separate response for each possible detour. Deterministic Logic Flows remain available without AI.
FAQ
Frequently asked questions.
Do I need to configure mid-flow AI on each flow?
Mid-flow recovery belongs to the AI journey. Deterministic Logic Flows use configured fallback branches and the human inbox; they do not require AI.
What if the AI also can't answer the off-script question?
The AI can ask a clarifying question or hand the conversation to your team with the context collected so far.
Does this work with WhatsApp Native Flows (in-chat forms)?
Yes - if a customer messages outside the active form, the AI handles the side-question without closing the form. They can finish the form afterward.
Is this what you call 'AI governance'?
Mid-flow recovery is one part of Waaru's AI governance: handling an unexpected question while preserving the conversation and the next workflow step.
Compare
Evaluating platforms? Every claim cited, every price dated.
Ready to ship a WhatsApp flow that doesn't break?
Public signup is open. The platform is free. AI features are paid separately.