Install the Waaru app and approve the required Shopify access.
Protected customer and order fields require Shopify approval, the merchant's authorization, and a representative production-readiness test.
Look up order and fulfilment details from your connected Shopify store to answer customer questions on WhatsApp. The integration reads store information; it does not change Shopify records.
In one line
Waaru's Shopify connector reads orders, customers, products, variant availability, and fulfilment tracking, and receives selected order, refund, privacy, and uninstall events.
Capability review updated .
Maintained by the Waaru product team. Read our editorial and product-claim review method.
Platform free. AI features are paid separately.
A paid or fulfilled event can start the journey. The workflow then retrieves the bounded order or fulfilment summary needed for the response.
Shopify
Order W-1842
Operating boundary
The merchant installs the Waaru app and approves its Admin API access. Protected customer and order fields also require Shopify approval.
Current business actions do not change Shopify store records.
Selected order and refund events, app uninstall, and mandatory privacy topics.
Install the app, approve the required access, and test a representative production read.
No order, inventory, fulfilment, customer, discount, return, or refund mutations. Abandoned checkout recovery is not included.
Safe reads can retry. Verified store events are reduced to the supported contract and deduplicated before continuation.
Customer service
Fetch one order, list recent orders for a resolved customer, or retrieve the current fulfilment tracking summary. The conversation keeps the Shopify reference needed for a later team handoff.
Product questions
Read a product with its bounded variants, images, and current price. A location-aware availability action returns the variant status needed to answer a stock question.
Events
Current boundary
Draft orders, discounts, returns, refunds, inventory changes, customer changes, fulfilment writes, and COD-to-prepaid mutations are outside the current release. Abandoned-checkout recovery remains outside this connector until provider data availability, consent, timing, and protected-data access are verified.
It can read one order, recent orders for a resolved customer, fulfilment tracking, a bounded customer profile, a product, and location-aware variant availability.
Selected order and refund events can start the relevant automation after webhook verification and durable acceptance.
No. Current Shopify business actions are read-only. Order, fulfilment, inventory, customer, refund, and discount mutations are outside this release.
Not in the current connector release. It remains deferred until current Shopify data availability, consent, timing, and protected-data access are verified.
Shopify requires approval for protected customer and order fields. The connector cannot use those fields in production until the required access is approved.
Research notes
Primary Shopify references for app authorization, data access, and event delivery.
Shopify documents app authentication and authorization for Admin API access.
Shopify developer documentation · Accessed 13 August 2026
Access to protected customer data is subject to Shopify's review and field-level requirements.
Shopify developer documentation · Accessed 13 August 2026
Shopify documents app-specific webhook subscriptions and compliance topics.
Shopify developer documentation · Accessed 13 August 2026
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