Structured qualification on the first message.
A published workflow asks the qualifying questions you configured, such as budget, timeline, requirement, decision-maker, and location. It can collect the answers through buttons, lists, or a published WhatsApp Flow form before a teammate opens the conversation.
Explicit qualification rules - your criteria, not a guess.
Use ordered conditions to check the answers that matter to your business. Update contact fields or tags and route each configured outcome without an inferred score.
Configured routing - a visible next step.
Branch on the captured answers, continue a published sub-flow, or hand the conversation to the team inbox. Assignment and status make the owner visible after handoff.
Connect the record through Zapier or an approved endpoint.
Use the active Zoho CRM connector to find or upsert a bounded contact or lead and create a follow-up task. Zapier can manage approved Waaru contact fields and labels. HubSpot and Pipedrive remain planned.
Follow up through eligible, approved messages.
Use approved templates and consent-aware campaign audiences for business-initiated follow-up. Opt-outs and sending restrictions remain enforced even when a lead still matches the audience criteria.