Skip to main content
Waaru

Workflow library

Start with a WhatsApp workflow template.

Choose one customer task. Define the facts, owner, failure path, and confirmed result before you automate the conversation.

A workflow template is an operating plan. It is different from a Meta message template, which is approved message content used under WhatsApp's template rules.

Use the same six checks

Make the workflow testable before you build it.

01Task
What should the customer or teammate complete?
02Inputs
Which details are required before the next step?
03Source
Which system or person can confirm the answer?
04Owner
Who takes responsibility when the workflow needs judgment?
05Failure path
What happens when data, an action, or a handoff fails?
06Completion
Which verified result closes the task?

Hospitality

Plan a hotel guest journey.

Collect a booking request, prepare arrival information, route guest questions, and keep staff ownership clear across shifts.

See WhatsApp for hotelsDownload hotel enquiry worksheet
  1. 01Collect a hotel booking enquiryAsk for the stay details reservations needs before quoting.
  2. 02Prepare pre-arrival messagesSend useful arrival information without inventing stay details.
  3. 03Choose what a hotel chatbot handlesSeparate routine intake from availability and policy decisions.
  4. 04Hand over guest requests across shiftsKeep the request, owner, status, and next action together.

D2C and ecommerce

Plan an order-support journey.

Answer product questions, explain an order status, read bounded Shopify data, and route a return request to the person who can decide it.

See WhatsApp for D2CDownload order-status worksheet
  1. 01Write a useful order-status replySeparate payment, fulfilment, tracking, and delivery states.
  2. 02Answer product questions before purchaseUse current product facts and route exceptions to a person.
  3. 03Read Shopify fulfilment detailsHandle empty tracking results and uncertain delivery dates.
  4. 04Collect and route a return requestRecord the request without promising approval or a refund.

Choose one workflow. Test every exit.

Build the deterministic path first. Add AI only where the task needs interpretation, and keep a clear route to a person.

Create free workspace