Join and leave recorded live support

Live support is available through Waaru Care when the service offers a session or the support team invites you. Availability, a queue or an invitation is not a promise that a person can join immediately.

Review consent before joining

Open the live-support controls from the existing support conversation. Read the recording and activity notice. Both microphone-use consent and mandatory-recording consent must be selected before Join recorded call becomes available. The browser microphone remains off until you enable it.

Recording is required for this call option. The current consent notice states that recording, consent and activity records have no automatic deletion schedule. Do not join if that does not meet your needs; continue in the written support request instead. Review the current notice each time rather than assuming an earlier preference applies.

Control what you share

Grant browser microphone permission when you want to speak. The customer live-support flow does not request camera access.

Screen sharing is optional. Choose the intended screen, window or tab in the browser picker. Close unrelated customer records and private applications first. Use the screen-sharing and pointer controls only for the assistance you intend to give; sharing a screen does not authorize support to act as you elsewhere in the platform.

If audio or sharing fails, check the browser's permission state and the session's connection status. Keep the written support conversation available so you can describe the failure without repeatedly joining new sessions.

End the session

Select End and revoke consent when the session should end. Confirm that the call and any active screen share have stopped. Ending the session stops current participation; it does not mean previously recorded support records have been erased.

Use the written request to record the agreed next step or ask a follow-up question. Do not include secrets in the call, shared screen or subsequent reply.