Notifications and privacy

Personal preferences control notifications and optional support replay. They do not change customer WhatsApp consent, message eligibility or another teammate's settings.

Save email notification choicesCopy Anchor Link

1. Open Settings > Notifications.
2. Review Email notifications and the available event categories.
3. Select the categories you want to receive and save the changes.
4. Confirm the saved result before leaving.

Sign-in and billing emails remain required. The current form controls email preferences; it does not configure an arbitrary alert destination or delivery channel.

An in-app notification is a pointer to work that needs attention. Open the campaign, conversation, workflow run or number record to verify its outcome.

Set up available device notificationsCopy Anchor Link

Open Settings > Notifications and review Device notifications. If the section says release setup is pending, device alerts are not available yet.

When setup is available, choose Allow notifications on the device you want to use. Follow the setup checklist and choose Send test notification. Open the test alert and choose I received it in notification settings to confirm receipt. On iPhone, use the installed Home Screen app. Browser and operating-system settings can still delay delivery.

A conversation alert may ask you to sign in, review current policies or confirm a workspace switch before opening the inbox. If the target is expired or inaccessible, use Open Inbox. Alerts do not grant conversation access or confirm that a message was sent.

Review usage metrics and choose support replayCopy Anchor Link

Required usage metrics identify your internal Waaru user, workspace and applicable WhatsApp instance after current policy acceptance. They exclude message content, contact details, form values and credentials. They do not have a separate analytics switch.

1. Open Settings > Policy & tracking > Product insights.
2. Review the Share optional, fully masked session replay to help support diagnose issues choice.
3. Turn fully masked replay on or off, then save.
4. Confirm the saved state. An unsaved switch change is not proof that the preference persisted.

Replay is also offered once during onboarding. Policy renewal does not turn it on or ask for the choice again. You can open Account privacy settings from policy review to withdraw replay without accepting a new policy first. Support remains available when replay is off.

Fully masked replay omits working content, media, attributes and styles, so it may not reproduce the visual interface exactly. Neither usage metrics nor replay grants permission to use customer conversations for marketing or changes a contact's WhatsApp consent. Read the current privacy policy for the stated use.

Find related controlsCopy Anchor Link

Use the Policies tab for account and workspace policy review. Use Account for personal profile details. Recording and optional screen sharing for live support have their own consent flow.

If a preference fails to save, preserve the intended choices, read the error and use the available retry. Do not assume a failed save changed the current record.