WhatsApp conversations
Reply to customers, assign work and review conversation history.
Reviewed
Use Inbox for current customer work and Chat history for earlier messages, delivery updates and workflow activity.
Manage conversations
Work in the Inbox
Filter conversations, assign ownership, reply, add notes, and resolve finished work.
Check Group inbox availability
Review eligibility, supported group tasks and uncertain requests before using the separate Group inbox.
Create saved replies
Prepare reusable text and media responses that fill the reply box for a teammate to review.
Set business hours
Configure one automatic greeting or outside-hours reply for an eligible conversation session.
Review chat history
Inspect messages, broadcasts, workflows, delivery states, and session boundaries for a contact.
Inbox access
Admins and Managers can work across the team Inbox. Support agents work with conversations assigned to them. Number-level access can narrow the conversations visible to any of those roles.
When a reply is allowed
The customer-service window lasts for 24 hours after the customer’s most recent message. A free-form reply is a message you type yourself rather than an approved template.
Waaru checks the selected number, the conversation assignment, contact restrictions, and the 24-hour customer service window before a free-form reply is sent. When that window is closed, use an eligible approved message template to restart the conversation.
Start with Work in the Inbox.
More tasks
Optional AI and MCP
Separate the current self-service WhatsApp platform guides from optional AI and MCP setup, with free platform access and bring-your-own-AI status explained.
Use the shared Inbox
Find and claim a WhatsApp conversation, reply with text or media, add internal context, change ownership, and resolve the session in Waaru.