Logic flows (Chatbot)
Build rule-based replies and customer journeys for incoming WhatsApp messages.
Reviewed
Logic flows (Chatbot) let you build rule-based WhatsApp conversations in a visual editor. Connect steps to reply, ask questions, choose a path or hand off to a teammate. These flows do not require an AI provider.
Build your chatbot
Create a Logic Flow
Add steps in the editor, fix any highlighted issues, publish, and turn on the flow.
Node reference
Choose among the 28 supported trigger, message, data, routing, integration, and inbox nodes.
Publish and troubleshoot
Resolve resource errors, understand versions, and recover safely.
Use Logic Flows for inbound response
Good examples include answering a known keyword, routing a Click-to-WhatsApp enquiry, collecting a small set of details, updating contact data, and handing the conversation to a person. Logic Flows are not a drip campaign or a long-running scheduler. Use Automation flows for scheduled or externally triggered operational work.
A draft can be edited without changing the currently published version. Publishing creates the version that can be activated for live inbound traffic.
Start with Create a Logic Flow.
Learn more: Plan your WhatsApp workflow.
Coordinate with Developer API handling
A number using Developer API handling does not run Logic Flow for new inbound messages. Choose the intended handler in Settings > Developer > API keys before testing. See Developer API setup for the effect of switching.