Build WhatsApp replies with Logic Flows

Build WhatsApp workflows that reply to messages, ask questions, use connected apps, and pass conversations to your team. Follow the visual editor guides.

Logic Flows respond when a customer messages your business on WhatsApp. You connect steps in a visual editor to send replies, ask questions, choose what happens next, and hand a conversation to a teammate. These rule-based steps do not require an AI provider.

Create a Logic Flow

Add steps in the editor, fix any highlighted issues, publish, and turn on the flow.

Node reference

Choose among the 28 supported trigger, message, data, routing, integration, and inbox nodes.

Publish and troubleshoot

Resolve resource errors, understand versions, and recover safely.

Use Logic Flows for inbound response

Good examples include answering a known keyword, routing a Click-to-WhatsApp enquiry, collecting a small set of details, updating contact data, and handing the conversation to a person. Logic Flows are not a drip campaign or a long-running scheduler. Use Automation flows for scheduled or externally triggered operational work.

A draft can be edited without changing the currently published version. Publishing creates the version that can be activated for live inbound traffic.

Start with Create a Logic Flow.

Learn more: Plan your WhatsApp workflow.

Coordinate with Developer API handling

A number using Developer API handling does not run Logic Flow for new inbound messages. Choose the intended handler in Settings > Developer > API keys before testing. See Developer API setup for the effect of switching.